Thank you for supporting our handcrafted brand. Because our products are made in small, artisanal batches with premium plant-based ingredients, we hold our customer service and product quality to the highest standard.
Processing Time:
All orders are processed and shipped within 1–2 business days. You will receive a tracking number by email as soon as your order leaves our facility.
Shipping Rates:
Shipping rates are calculated dynamically at checkout based on your delivery address.
Damaged Items:
If your order arrives damaged during transit, please contact us within 48 hours of delivery with a photo of the packaging and damaged item. We will gladly help arrange a replacement.
Handmade Hygiene Guarantee:
Due to the personal, small-batch, and hygienic nature of artisan soap products, we cannot accept physical returns on opened or used soap bars.
Our Satisfaction Promise:
Your skin’s happiness is our priority. If you are truly unsatisfied with your purchase or have an issue with a specific scent blend, please contact our team within 14 days of receiving your order. We will work with you to make it right through a replacement or store credit where appropriate.
Artisan Variation:
Because our soaps are genuinely handmade, cut, and cured in small batches, every bar is unique. Please expect slight variations in color, shape, and design from batch to batch.
Skin Sensitivity:
Our soaps are crafted with premium, skin-loving plant-based oils and natural clays. However, we always recommend reviewing the full ingredient list on each product page and performing a small patch test if you have sensitive skin or known allergies.
For questions about your order, product details, shipping, or concerns after delivery, please contact us through the website contact form. We are happy to help and want every customer to feel confident shopping with VITA.